If the user has not registered Dell SupportAssist using their My Account credentials, then they cannot submit a case or work order to Dell. To install the SupportAssist Agent manually:

Manual Installation: If the SupportAssist Agent is not automatically installed and if the customer has not selected the Auto Update option, then they can manually update SupportAssist to install Dell SupportAssist Agent.

SupportAssist Application: If Auto Update option is selected when opening the SupportAssist application for the first time, SupportAssist Agent is automatically downloaded and installed using the silent installation.

Automatic Installation: The SupportAssist Agent is downloaded and installed automatically in the background approximately 20 minutes after installing SupportAssist.

SupportAssist Agent Installation Instructions See the T&Cs link within SupportAssist for documentation. The use of SupportAssist is also subject to the terms of user's Service Agreement and Terms and Conditions of Sale. NOTE: By installing Dell SupportAssist, the user agrees to the Dell End User License Agreement and the Dell Privacy Policy. Select I allow Dell to collect Service Tag and other system usage data as described above, and then click OK.

Read the Dell System Information Sharing data.

Press the Windows logo key and open the SupportAssist application.

In Managing Personal Devices, click Download SupportAssist for PCs and Tablets.

If it is not preinstalled, follow installation instructions that are given below: To find it, click Start and navigate to All Programs - > Dell. SupportAssist is preinstalled on most of all new Dell devices running Windows operating system. This article covers how to install SupportAssist on your home personal computer or Tablet.

Using the SupportAssist Tool for Alerts.Using the SupportAssist Tool for Diagnosis.

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